FAQ

Frequently asked questions

How do I track my order?

Once your order ships, a tracking number will be provided in the "Manage my Orders" section of member login.



What are the size runs?

Sizes are in US sizes, S,M,L,XL,1X,2XL S - 2-6 M - 6-8 L - 10-12 XL - 14-16 1X - 18-20 2XL - 20-22



How long does it take to receive my package?

2-3 day priority shipping via USPS. Purchases made prior to 1pm EST ship same day, purchases made after 1PM est ship next day. ***Due to COVID-19 delays may occur*** Kimberly Eurel is not responsible for mail delays.



What is your return / refund policy?

  • Store credit only. NO REFUNDS, NO EXCEPTIONS, NO CANCELLATIONS.
  • Items purchased from I AM KIMBERLY EUREL are eligible for store credit within 7 days after delivery.
  • Discounted items marked "FINAL SALE" are not eligible for exchange, or store credit.
  • Customers are responsible for return shipping.
  • Once an order has been placed, no changes can be made.
  • If a product arrives to the customer damaged, please contact customer service immediately for assistance.