Frequently asked questions
How do I track my order?
Once your order ships, a tracking number will be provided in the "Manage my Orders" section of member login.
What are the size runs?
Sizes are in US sizes, S,M,L,XL,1X,2XL
How long does it take to receive my package?
2-3 day priority shipping via USPS. Purchases made prior to 1pm EST ship same day, purchases made after 1PM est ship next day.
What is your return / refund policy?
Store credit only. NO REFUNDS, NO EXCEPTIONS, NO CANCELLATIONS.
Items purchased from I AM KIMBERLY EUREL are eligible for store credit within 7 days after delivery.
Discounted items marked "FINAL SALE" are not eligible for exchange, or store credit.
Customers are responsible for return shipping.
Once an order has been placed, no changes can be made.
If a product arrives to the customer damaged, please contact customer service immediately for assistance.